Privacy policy.

Privacy Policy

Effective Date: 17 March 2025

1.      Introduction

The Channel Sherpas ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we handle personal data in compliance with UK GDPR and the Data Protection Act 2018.

2.      Information We Collect

We collect the following types of personal data:

  • Contact details: including name, email address, telephone number, and business address, obtained via our website, LinkedIn, and during interactions with customers or prospective customers.

  • Payment information: details necessary for invoicing and payment processing.

  • Business information: details relevant to providing our consulting services, including business practices, strategies, and other related information disclosed during consultancy.

3.      How We Collect Your Data

We collect data:

  • Directly from you via our website contact forms and LinkedIn communications.

  • Through contractual agreements and invoicing documentation.

  • During the course of providing consulting services.

4.      How We Use Your Data

Your personal data is used for:

  • Communicating with customers or prospective customers.

  • Providing consulting services, training, and strategic support.

  • Managing contractual obligations, invoicing, and payments.

The lawful basis for processing your data is our legitimate interests in managing business relationships, delivering services, and fulfilling contractual obligations.

5.      Third-Party Services

We utilise third-party payment gateway providers to process payments made via our website. These providers have their own privacy policies regarding the information we provide to them for payment-related transactions.

6.      Data Storage and Security

All personal data we collect is securely stored within the UK. We have implemented suitable security measures to protect your personal data from unauthorised access, alteration, or disclosure.

7.      Data Retention

We retain your personal data for 7 years from the end of our contractual relationship or as otherwise required by applicable UK laws and regulations.

8.      Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing or request restriction of processing.

  • Request transfer of your personal data.

To exercise any of these rights, please contact us at: info@thechannelsherpas.com

We will respond to your request within one month.

9.      Cookies and Tracking Technologies

We do not use cookies or other tracking technologies on our website.

10.  Changes to Our Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated effective date.

11.  Contact Information

For any questions or concerns regarding this Privacy Policy, please contact:

The Channel Sherpas
Email: info@thechannelsherpas.com

12.  Complaints

If you believe that your data protection rights have not been respected, you can lodge a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk.